How may we help you?
What is “medical grade” skincare?
Medical grade skin care products, also known as cosmosutical, contain active ingredients that have been clinically proven to have a positive effect on the skin. They are often categorized as a blend between cosmetics and pharmaceuticals.
Are your products made in the United States?
When will I start to see results by using TRUTH by Dr. Faith?
Although results will vary, you may start to see changes and improvements in as little as 7 days. Results are most commonly seen after 30 days. Continued and consistent use will definitely improve the look and feel of your skin.
What if I have questions about specific products?
For specific questions, please email customer service at firstname.lastname@example.org
Do you offer refunds?
Due to the packaging style and the nature of our products, we cannot offer refunds at this time.
When can I expect to receive my items once I purchase them?
Please allow 8 to 10 business days to receive your products once ordered. Some items will take up to 14 business days.
Do I need a prescription to use these products?
No you do not need a prescription to use these products, however, it is highly recommended that you book a virtual or in-person skin consultation so that you are choosing the right product for your skin type and skincare goals.
Who do I contact if I have additional questions?
Please email customer service at email@example.com
In what sequence do I use these products?
The sequence of the use of these products will vary, depending on the skincare goals of the client. A general day routine includes but is not limited to the following steps: Cleanse, Tone, Antioxidant, Serums, Moisturizer, SPF. The night routine may include more targeted treatments or an overnight moisturizer if needed. The steps for the night routine are Pre-cleanse with an oil-based makeup remover, Cleanse, Exfoliate, Tone, Targeted treatment/Serums, Eye cream, and Moisturizer.
Can anyone use these products?
Truth by Dr. Faith is not recommended for children ages 13 and under. We have products that are formulated for virtually all skin types, however, please be aware that everyone’s skin reacts differently. These products are naturally derived so it is advised to read the ingredients to see if you have any allergies to these products, for example oranges, certain flowers or plants, etc. As you begin your new skin care journey, your skin will need time to become acclimated to these ingredients. Redness, dryness, and even breakouts may occur as impurities are being brought to the surface. Our customer care team is always available to answer any questions you may have.